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Pharmacy Technicians University (PTU) Help Page

Access the below resources to support your use of the PTU eLearning platform. For additional assistance, contact the PTU Help Desk.

Quick Links:

Frequently Asked Questions

Q: What is the Pre-Enrollment Course?
A: As a prerequisite to enrolling in Pharmacy Technicians University, you must successfully pass a pre-enrollment course. This course consists of a policies and procedures section, and an assessment section, which includes a reading assessment and a math assessment.

Q: What is a passing score for the reading assessment and the math assessment? How much time do I have to take each assessment?
A: You need to pass the assessments with a score of 70% or better. You’ll have 3 tries to do so. You have 1 hour to complete the reading assessment of 14 questions. You have 1½ hours to complete the math assessment of 24 questions.

Q: What happens if I don’t pass the reading assessment and/or math assessment?
A: If you don’t pass the reading and/or math assessment, you will not be able to be enrolled in Pharmacy Technicians University. Please talk to your Pharmacy Manager about the next steps.

Q: How do I go back and review material I’ve completed?
A: Click on the “My Programs” tab found on the left-hand side of your dashboard, then click on the name of the program. A list of sections will come up. Open up the section you want and the courses in that section will show with a review button. Click on this ‘review’ button to bring up the activities in the course. You will be able to click on an activity to review the material.

Q: How many times can I take each quiz?
A: You have 3 tries to successfully pass each quiz, with a score of 80% or better.

Q: How many times can I take the final exam?
A: You have 3 tries to successfully pass the final exam, with a score of 75% or better.

Q: What happens if I am disconnected from a quiz before I submit my answers?
A: Attempts without any answers submitted will be listed (score 0), but once you reconnect and submit your answers for the quiz it will update that same attempt to show your score. Note that quizzes are limited to 3 attempts, and a lost connection during the 3rd attempt will prevent further attempts, and you will need to contact support.

Q: How can I report issues with Pharmacy Technicians University?
A: If you run into any problems with Pharmacy Technicians University that you can't resolve with this help page (examples include course loading issues, content concerns, or website performance), contact the PTU Help Desk here.

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Technical Requirements

PTU 101 & PTU Enhanced Programs (Didactic Content)
Users accessing didactic content need to have computer systems that are able to access the internet and play multimedia files (video/html5). Headphones or speakers are needed for audio, or closed captioning can be used if speakers are not available.

  Minimum Recommended
CPU 2 GHZ 2 GHZ or higher
Memory 4 GB

4 GB or higher

Operating System Windows 7 Windows 10 or higher
Browser Chrome, Firefox, IE 11 Chrome, Microsoft Edge
Network Bandwidth 256 kbps 2 Mbps down / 3 Mbps up
PDF Viewer, such as Adobe Reader PDF Viewer PDF Viewer
Other   Speakers or Headphones

Accredited PTU Program (Simulation Content)
Users enrolled in a program with remote video simulations have the same technical requirements as those in the standard program; in addition, they also need the ability to capture audio and video to record simulation exercises. To participate in these simulations and upload submissions, in-browser video capture is required (via Chrome or Edge), or learner can upload a video captured through third-party software.

  Minimum Recommended
CPU 2 GHZ 2 GHZ or higher
Memory 4 GB

4 GB or higher

Operating System Windows 7 Windows 10 or higher
Browser Chrome, Firefox, IE 11 Chrome, Microsoft Edge
Network Bandwidth 256 kbps 2 Mbps down / 3 Mbps up
PDF Viewer, such as Adobe Reader PDF Viewer PDF Viewer
Other   Speakers or Headphones

Firewalls and Domain Access
In order to facilitate the proper operation for the Pharmacy Technicians University platform, customers must ensure appropriate network connectivity and firewall traversal for the following IP address domains:

  • *.therapeuticresearch.com
  • *.vimeo.com
  • *.practice.xyz
  • *.ziggeo.com
  • *.zendesk.com

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User Guides

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Simulation Resources

The pdf files below can be printed out for hands-on practice before recording your simulation videos. The numbers in parentheses are the recommended number of copies you should print out for use per student.

Forms
FORM - Blood Glucose Log (2)
FORM - Blood Pressure Log (2)
FORM - C-II Log (1)
FORM - Cart Fill (2)
FORM - Cart Fill - Practice (1)
FORM - Compounding Log (10)
FORM - Crash Box Charge (2)
FORM - Crash Box Refill (2)
FORM - Drug Dispensing Log (2)
FORM - Hood Cleaning Log (1)
FORM - Original Container Chart (2)
FORM - Refrigerated Medications (1)
FORM - Repackaging Log (6)

Labels
LABEL - PRACTICE - Filling a Medication (1)
LABEL - Unit Dose (Log) (1)
LABEL - Unit Dose (Specialty) (1)
LABEL - Investigational (1)
LABEL - Oral Syringes (1)
LABEL - Med Cards (1)
LABEL - NSC Magic Mouthwash (1)
LABEL - NSC Paste (1)
LABEL - Combined - POWDER-FILLING (1)
LABEL - Combined - SUSP-CREAM (2)
LABEL - PRACTICE - Blank (3)

Other
Difficult to Read Rx (1)
VIS Sheets (1)

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Program Syllabi

PTU syllabi provide a full overview of the training content provided in the corresponding program curriculum. These are available for your reference as users or administrators of the training program(s).

There are separate syllabus files for each program configuration, so be sure to review the correct document(s) for your program:

Didactic Syllabi:
PTU 101
PTU Advanced
PTU National Standards Entry-level
PTU National Standards Advanced-level

Simulation Syllabi:
PTU National Standards - Community Version
PTU National Standards - Institutional Version

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